General
Payment terms are 14 days from invoice, but payment must be received before course begins. Materials and log in details (if relevant) will not be issued until payment is received. Telford Safety Consultants Ltd reserves the right to refuse admittance to the course until payment is received.
Telford Safety Consultants Ltd reserves the right to cancel or alter the dates or provision of service, the venue and the individual or organisation providing the service. In the event of a course cancellation, bookings will normally be deferred to the next available course at the same venue unless the client specifically requests otherwise. If a booking is cancelled or deferred by the client, Telford Safety Consultants Ltd reserves the right to apply the following charges:
Notice given / % of fee chargeable
More than 28 days = 0%
15–28 days = 50%
1–14 days = 75%
Cancellation on day/Non-attendance without notice = 100%
In addition, Telford Safety Consultants Ltd reserves the right to charge a £30 administration fee for each cancellation/deferral. Telephone cancellations/deferrals can be accepted but have to be received 7 days prior to course commencement, and should be confirmed immediately in writing (by post or email). For cancellations/deferrals within 7 days preceding the course commencement date, Telford Safety Consultants Ltd reserve the right to pass on any such delegate fees that they incurred for each day of the course deferral.
Provisional bookings are not permitted. Bookings are confirmed once submitted and are subject to cancellation terms above.
Fees quoted are correct at time of publication, but Telford Safety Consultants Ltd reserves the right to alter fees at any time.
Deferral of an in-house training course or consultancy appointment will be deemed a cancellation if a further date is not secured and fulfilled within a 3-month window of the original date; at which point Telford Safety Consultants Ltd reserves the right to apply the above charges.
These terms shall be governed by and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English court.
Consultancy Services
Any risk assessments conducted (if applicable) are general risk assessments required by the Management of Health & Safety at Work Regulations 1999. This does not include more specific risk assessments as required by other regulations, unless specified.
Telephone/email support (if applicable) covers any work that does not involve the physical travel to the client’s site. If extra work on client’s site is required, this will be charged at an agreed amount.
In the case of the telephone/email support contracts, the contract start date will be the date the client signs to accept the proposal.
Annual telephone/email support contracts will automatically renew on their anniversary. If the client does not wish to renew the contract, they must notify Telford Safety Consultants Ltd in writing at least 30 days prior to the end of the contract.
Classroom Courses
Whilst we will try to maintain ideal numbers of delegates to tutors, this is not always possible. The final decision on number of delegates per course is made by Telford Safety Consultants Ltd.
Telford Safety Consultants Ltd reserves the right to deliver a course by using one or multiple trainers. Whilst the same trainer will always be used where possible, this is not always practical.
Course materials are kept under continuous review via rigorous quality procedures. Telford Safety Consultants Ltd cannot be held responsible for any omissions or errors in the course materials.
Telford Safety Consultants Ltd cannot be held responsible for unforeseen circumstances (including acts of God) that affect the running/delivery of a course. We will endeavour to work with our clients to resolve any such matter to the best of our ability.
Car parking charges may vary, Telford Safety Consultants Ltd is not liable for any such charges.
Telford Safety Consultants Ltd reserves the right to change the venue at any time. Delegates will be notified of any changes to the course venue.
In-House Training
For any courses that are to be provided on the client’s premises, it is the responsibility of the client to provide the following:
- A suitable training room, large enough for all attendees
- Lunch and refreshments (if applicable)
- A projector, flipchart and pens
- Toilet and washing facilities
Pass Pledge
Telford Safety Consultants Ltd offer a pass pledge on all IOSH and CITB courses. This means that candidates are entitled to continue studying (free of charge) if they fail to meet the required standard in the examinations. The Pass Pledge only applies if the following criteria are met:
- The candidate is accepted onto the course by Telford Safety Consultants Ltd.
- The candidate takes a full and active part in the course, and completes any tasks/projects set.
- The candidate attends every day of the course.
- The candidate meets the required standard in all tutor – marked assessments.
- If applicable, the delegate will be required to pay the exam fees for any re-sits.